Privacy Policy

Introduction

Layl is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect personal data.

Information We Collect

Contact & account data: name, email, phone, shipping & billing address.  
Order data: products ordered, payment method (we do not store full card details),  transaction records.  
Communication data: messages, enquiries, chat history.  
Technical & usage data: IP address, device/browser info, pages visited, analytics  cookies.  
Marketing preferences: opt-in/opt-out for marketing.

How We Use Your Information

We use your data to:

Process and fulfil orders; communicate order status.  
Personalise shopping experience and display relevant ads.  
Send marketing communications if you opt in (you may opt out anytime).  
Improve our services and perform analytics.

Sharing Your Information

We may share data with:  

Couriers & logistics for delivery (name, address, phone).  
Payment processors to complete transactions.  
Trusted third-party service providers (marketing, analytics, hosting) who process  data on our behalf.  
Legal authorities where required by law.

We do not sell your personal data.  

Cookies & Tracking

We use cookies and tracking tech to run the site, provide personalised experiences, and for analytics & advertising.

You can change cookie settings in your browser — note that disabling cookies may affect site functionality.

Data Security

We employ reasonable technical and organisational measures to protect personal data.

Payment details are processed via PCI-compliant gateways; we do not store full card numbers.

Data Retention

We retain personal data as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type.