Refund & Return Policy (Includes Exchange Policy)

Summary


  • Return/Exchange window (domestic): within 3 days of delivery.
  • Items must be unused, unwashed, with original tags and packaging.
  • Exchanges allowed for sizing issues or manufacturing defects.
  • Refunds only for verified manufacturing defects or shipping errors; otherwise we offer
    exchange or store credit.
  • Sale/clearance items may be non-exchangeable (check product page).


Eligibility

 

Eligible items:

  • Return/exchange requests made within 3 days of delivery.
  • Items in original condition (unworn, unwashed, tags intact).
  • Damaged or incorrect items, provide photos when contacting us.

 

Not eligible:


  • Worn, washed, or missing-tags items.
  • Items marked “final sale” or on clearance.


How to Request a Return or Exchange


    1. Contact us within the return window: Email inbox.layl@gmail.com or contact +92-322-0778777. 
    2. Provide: order number, item name/SKU, size, reason for return, and photos (if damaged).
    3. We’ll review and provide return/exchange instructions and the return address (if required).
    4. Ship the item securely (we recommend tracked shipping).


Exchange Fees & Shipping


    1. Exchange shipping fee (domestic): PKR 400 per exchange — unless the exchange is due to Layl’s error or a manufacturing defect.
    2. Customers pay return shipping for change-of-mind exchanges unless otherwise stated.
    3. If Layl is at fault (wrong/defective item), we will cover return shipping.


Refunds

 

  • Refunds are issued only for valid defects or if we shipped the wrong item and a refund is requested.
  • After receiving and inspecting the return, we will notify you of approval/rejection. 
    If approved, refunds are processed to the original payment method within 7–14
    business days (timing depends on payment provider).


Damaged or Faulty Items 

 

Report damaged/defective items immediately at inbox.layl@gmail.com with photos and order number. We will advise on replacement, exchange, or refund.


Cancellation Policy


To cancel, contact us as soon as possible at inbox.layl@gmail.com or +92-322-0778777.

Orders can be cancelled prior to dispatch. Once dispatched, cancellations are subject to returns policy.

 

Card Payment Cancellation Policy


Orders paid via debit or credit card cannot be cancelled once the payment has been successfully processed. We are unable to refund or reverse card payments after they have been processed. In such cases, the order will be dispatched as scheduled. If the customer no longer wishes to keep the item after receiving it, any request will be handled strictly in accordance with our Return & Exchange Policy.